first of all i have to ask apologise for my absence so i will not explain way i have been absent here but i can asure everyone i have dedicate all my time in the last week to resolve this issue. so i will try to be more explicit i can because stay here to chat will consume my time in resolve the issue :
In the day 12.05.2021 we have find 1 big storage netup down with+ 3000 clients involucrated in this so we have try to recuperate the data but unsucces.
unfortunatly from 400 hdd of 12tb each we have recuperate like 50 until now. he big problem in this period is buy new hdd due of the shit coin chia because the price in new hardware is almost 3x more exensive than normal so i have dedicated all my time infind a solution to have new hdd as rapid i can to have the posibility to migrate the data from the affected hdd.
What i think to do and hope is restablish the old service until the clients can migrate the data and offer a same service with 1 year for free to all clients involucrated in this (To note from all our services the issue is only in some storage plans , the rest is up an running so the compensation will be only for the clients from this Rack wich was fucked.)
I have not connect here to ask merci because i dont need it , i have connect to update a little the problem as i have been driving 3 times the way oradea to bucharest in 1 week.
We will came with a final decision Monday as i need 1 day for me because i am almost depressed due of this .
Also we will offer full refound for the remain month service for the users who will ask for.
EDIT : Like i have told always hostsolutions will not dissapper , is my life there , many hours inverted and this is not a plan to close.
EDIT : Thanks all users from here who call me personally to offer his support. This mean much for me .
EDIT : Monday will came with a full plan for pass this bad step.